Due to the immutable nature of the TRON network and our automated smart contracts, all transactions processed through Coinza are final.
Once a digital asset transfer is initiated on the blockchain, it cannot be reversed, cancelled, or refunded. This is a technical limitation of decentralized ledgers.
Users are responsible for verifying destination addresses and amounts before confirming. Coinza is not liable for assets sent to incorrect or incompatible wallet addresses.
If a system-side smart contract error occurs that prevents service delivery, a technical review will be conducted to resolve the discrepancy.
Network energy and bandwidth costs (gas fees) are consumed by the TRON network and are strictly non-refundable under any circumstances.
In rare cases of platform downtime, Coinza may, at its sole discretion, issue service credits to affected user accounts.
If you experience an issue with a transaction, contact our 24/7 support with your Transaction ID (TXID) for an automated status check.
Our experts are available around the clock to help you navigate on-chain confirmations and system status.
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